Returns & Refunds Policy

We want you to be happy with your purchase. If you need to return an item, please read the following policy before bringing it back to the nursery.

Change-of-mind returns

If you have changed your mind about a purchase, we may accept a return provided that:

• You have proof of purchase.

• The item is returned in its original condition, unused and undamaged, and suitable for resale.

• The item is returned within 14 days of purchase.

• Plants must be healthy and in the same condition as when purchased.

Change-of-mind returns are at the discretion of New Town Station Nursery. We may offer an exchange or store credit rather than a refund for change-of-mind purchases.

We do not offer refunds or exchanges for change-of-mind purchases of plants, perishable goods, or specially ordered items.

Faulty, damaged or incorrect items

If an item is faulty, damaged, or does not match its description, please contact us as soon as possible. We will assess the item and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Where a refund or return is approved, you will need to bring the item to our nursery for assessment. We do not offer return postage or postal returns.

Proof of purchase

Proof of purchase is required for all returns and refunds. This may include your Shopify order confirmation, receipt, tax invoice, or other reasonable evidence of purchase.

In-store returns only

All returns, exchanges and refunds must be brought to New Town Station Nursery in person.

We do not offer return postage or accept returns by mail.

Please bring your proof of purchase with you when returning an item.

Refunds

Approved refunds will generally be made to the original payment method. Refund processing times may vary depending on your bank or payment provider.

This policy does not exclude or limit any rights you may have under the Australian Consumer Law.